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We want to make sure all our guests have a wonderful, relaxing experience at The Orchard Inn and Newman’s Restaurant. Our policies are in place to help ensure this happens for everyone. If you have any questions, please contact us at (828) 749-5471 or via email innkeeper@orchardinn.com.

Our Policies

• Check-in: 3:00 p.m. / Check-out 11:00 a.m.
• Two night minimum on most weekends (Friday and Saturday).
• Two night minimum on Holidays and all of October.
• Corporate Rates Available – please inquire.
• Children that are 12 years of age and above are most welcome in the Inn.
• Children of any age are welcome in the Laurel Cottage, and Paulownia Cottage.
• Dog-friendly lodging is available, some restrictions apply (see policy below).
• Rates are subject to change.
• We accept VISA and MasterCard. We ask that each reservation be guaranteed by a one-night stay deposit with a credit card.
• Breakfast served from 8:30 a.m. – 9:30 a.m. (unless by special advance arrangement).
• At dinner, jackets are suggested but not required for men. No tank tops or shorts, please.
• For the comfort of all, smoking is only permitted outdoors. Thank you for your cooperation in advance!

Pet Policy

Dogs are welcome in our Twin Poplar Cottage only. Please call ahead for availability as pet accommodations are limited. Pets can not exceed 40 lbs. unless with special exception. Certain breeds are not welcome – please inquire. There is a $50 pet fee for a 1-3 night stay, then a $10 fee per day thereafter. Pet damage deposit is $100, refundable at check out if there is no damage. Dogs must not be left alone in the cottage unless they are crated and are never allowed on furniture. Dogs must not be left unattended outside and must be walked on a leash at all times. Guests traveling with dogs must provide proof of current vaccinations and flea protection.

Deposit Policy

A deposit of one night’s rate per room is required at the time of the reservation, for a one to three-night stay; for four or more nights and special packages or events, 50% of the total is required at time of the reservation.

Reservations made 14 days, or (30 days for October and Special Events and Packages) less prior to arrival will be charged in full and are non-refundable. All deposits must be made by credit card at the time of reservation. All reservations are guaranteed with a credit card.

Cancellation Policy

Best Available Non-Refundable Rate Cancellation policy:
Choosing our Best Available Non-Refundable Rate offers our lowest rate and is non-refundable at the time of booking.

Flexible Refundable Rate Cancellation Policy:
Choosing the Flexible Refundable Rate offers a full refund, less a credit card fee of $35, if canceled within 14 days of your scheduled arrival date.  If you prefer to re-book your stay, please see our Future Stay Credit Rate option.

Please note the following for this rate: 30 days’ notice will be required for certain special packages, events, and the month of October. The full amount of the reservation will be charged and is non-refundable.

Future Stay Credit Rate Cancellation Policy:
Choosing the Future Stay Credit Rate allows the reservation to be canceled up to three (3) days (72 hours) before your scheduled arrival date. If you cancel within this timeframe, you will receive a one-time credit that can be applied toward a future stay. Your initial deposit will be held and applied when you re-book your stay with us. The rebooked room(s) must be used within one calendar year from the date of cancellation. Please note that the full amount will be charged to your credit card at the time of rebooking.

Cancellations must be made by phone by calling (828) 749-5471.